Return Policy

At Agarbatti Making Machine, we are committed to your complete satisfaction. This Return Policy describes how you may return or exchange products and how refunds are processed. Please read this policy carefully before making a purchase.

1. Our Commitment

We stand behind the quality of our agarbatti making machines and related machinery. If for any reason you are not satisfied with your purchase, we will work with you to resolve the issue promptly and fairly through repair, replacement, or refund as described below.

2. Eligibility for Return

To be eligible for a return, the following conditions must be met:

The request is made within the return period specified on your invoice or order confirmation.
The product is in its original condition, unused, and in its original packaging.
Proof of purchase, such as an invoice number or order confirmation, is provided.
The product has not been modified, damaged by misuse, or subject to improper installation.
Installation charges, customisation costs, and freight charges are non-refundable.

3. Return Period

Unless a different period is specified in your order confirmation, you may request a return within 7 days from the date of delivery. Requests made after this period may not be eligible for return and will be handled on a case-by-case basis.

4. Condition of Returned Items

Products must be returned in their original packaging, with all accessories, manuals, and documentation included. Products that are returned dirty, damaged, incomplete, or showing signs of use may be subject to a restocking fee or may not be accepted for return.

5. How to Initiate a Return

To initiate a return, please follow these steps:

Contact our team on WhatsApp at 8588870191 or email us at info@agarbattimakingmachin.com within the return period.
Provide your order number, the product name, and the reason for the return.
Our team will provide you with a Return Merchandise Authorisation (RMA) number and instructions for returning the product.
Ship the product back to us in its original packaging, clearly referencing your RMA number.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error, a defective product, or an incorrect item shipped. We recommend using a trackable shipping method and insuring the package for its full value, as we cannot be held responsible for items lost or damaged in transit back to us.

7. Refund Process

Once we receive and inspect your returned product, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment. Refunds are typically processed within 7–10 business days after approval, depending on your bank or payment provider.

8. Exchanges and Replacements

If you received a defective or incorrect product, we will arrange for an exchange or replacement at no additional cost to you, subject to verification of the issue. If the product you want to exchange for is no longer available, we will offer a comparable product or a full refund.

9. Non-Returnable Items

The following items are non-returnable:

Products that have been customised, modified, or built to your specific specification.
Products that have been installed or used and cannot be resold in their original condition.
Consumables, spare parts, and accessories that have been opened or used.
Digital services, installation, and training fees.

10. Damaged Goods on Arrival

If your product arrives damaged, please contact us immediately and do not refuse delivery. Please provide photographs of the damaged product and packaging. We will arrange for a replacement or refund at no additional cost to you, subject to verification.

11. Cancellation

You may cancel an order before it is dispatched. If the order has already been dispatched, the Return Policy above will apply. Orders that have been manufactured or customised to your specification may not be cancelled once production has begun.

12. Contact Us

If you have any questions about our Return Policy, please contact us at:

Agarbatti Making Machine
Address: Delhi, India
Phone / WhatsApp: 8588870191
Email: info@agarbattimakingmachin.com